The engineering team has been in touch with me to get a diagnostic dump and actively follow up with questions. Tried every possible fix on 10.11.3 (which is what came with the new Macs) – and with 10.11.4 update.Īpple Support was clueless yesterday and today morning, but now seem fully aware of this problem. Initially I thought it could be something wrong with my iCloud, but everything works just fine on my iOS devices. If you skip this step – and try to get into iCloud through System Preferences later on, the whole system got into a wonky state with error messages. The new Mac signup stalled at the iCloud screen – the spinner would just not go away. Yep, lost 2 days trying to deal with this issue on my brand new Mac. Update: Apple’s System Status page now acknowledges the issue: Are you having this issue? Let us know in the comments if you do and also if you’re aware of a fix that reliably works. This doesn’t make a whole lot of sense, though, as not all users are affected and logging in to iCloud on other devices is unaffected.Īpple has yet to formally acknowledge the issue, but when they do we’ll be sure to update with the information and a fix whenever it is issued or discovered. This implies that perhaps it’s not directly related to OS X 10.11.4 but rather is somehow related to Apple’s servers. What complicates this issue more is that users report even when downgrading to OS X 10.11.3, the log in issue persists. I don’t know how, when lower level tech support yesterday told me they were aware. Not sure what’s going on but he had no clue of this issue. I just spoke to senior support here in Canada.

One user said they reached out to Apple Support regarding the problem and were informed that Apple is aware of it and working on a fix, while others report that Apple Support was unaware of the issue but would escalate it.

Users have tried a variety o fixes, including performing a clean install, disabling Firewall, and turning on two-step authentication, but there is no fix at the moment that seems to work.

The issue seems to mainly affect those who performed a clean install. Other users report that the log in process seems to act like its working, but it never fully completes and no error message is presented. A plethora of users are voicing issues on Apple’s support forums centered around logging in to iMessage and FaceTime following the update to OS X 10.11.4 El Capitan.Īccording to users on Apple’s forums, many are being presented with a “Could not sign into iMessage” error while trying to sign in, as well as a messaged reading, “An error occurred during authentication. Apple earlier this week released the public stable version of OS X 10.11.4, but for a number of users the update process has been less than pleasant.

Mac el capitan cant login into facetime